The New Gold Standard in Diagnostics at Lab-Med:
94% of Surveyed Patients Don’t Want to Return to Traditional Test Results

Lab-Med is revolutionizing laboratory diagnostics by offering an innovative, free online test result interpretation service. Just two months after its introduction, patient feedback indicates a breakthrough in the approach to laboratory testing. The new service has not only gained recognition but has also become a catalyst for increasing patients’ health awareness.

Patients Choose Knowledge

A public opinion survey conducted by the IQS Institute in 2023 showed that 86% of Poles regularly search for health-related information online, including self-interpretation of laboratory test results. However, the Internet can be a source of inaccuracies or incorrect conclusions. Patients seeking explanations for their results may encounter unreliable sources or unverified opinions.

An impressive 94% of surveyed Lab-Med patients declare that they will use professional result interpretation in the future. This statistic proves that patients strongly prefer expert medical knowledge over self-diagnosis. By responding to this need, Lab-Med is becoming not just a provider of results but a trusted partner in health care.

The service offered by Lab-Med thus meets patients’ needs, combining their tendency to seek health information with professional medical interpretation. As a result, patients can better understand their health condition, avoiding stress, anxiety, and incorrect self-diagnosis.

Increased Attractiveness of the Offer

98% of respondents believe that the ability to receive results with professional interpretation significantly enhances the attractiveness of Lab-Med’s offer. This confirms that the service can be a key differentiating factor for the laboratory in the market.

Motivation for Regular Testing

94% of respondents state that result interpretation makes them more likely to undergo laboratory tests. This is not only a benefit for patients but also a potential for increasing the number of tests performed by the laboratory.

Loyalty and Recommendations

96% of respondents declare they will return to Lab-Med when they need further tests. Moreover, 96% are willing to recommend Lab-Med’s services to their friends. These numbers clearly show that result interpretation builds long-term relationships with patients and promotes organic growth of the client base.

Real Impact on Health

86% of patients declare readiness to undergo tests recommended in the result interpretation. This is clear evidence that professional analysis directly influences patients’ health decisions. Lab-Med not only provides information but actively contributes to the early detection of potential health risks, which can be crucial for treatment effectiveness and patients’ quality of life.

Expert Opinion

Doctors from the Labplus team, overseeing the quality of provided interpretations, emphasize that the free result interpretation service has repeatedly enabled Lab-Med patients to receive necessary medical help in a timely manner. An example is the case of a patient with chronic kidney disease who underwent a blood creatinine level test. By considering the concentration dynamics in the medical questionnaire, a significant increase in creatinine levels was detected compared to the previous test, resulting in the patient being referred for urgent medical consultation. The free Labplus result interpretation service not only helps in understanding results but can also contribute to early detection of serious health problems and prompt appropriate medical actions.

Anna Kubrak, a doctor and member of the Labplus team, shares her thoughts on the result interpretation service:

“The Labplus service revolutionizes laboratory diagnostics by combining advanced technology with medical knowledge. We bridge the gap between raw test results and their practical significance for the patient’s health by providing understandable explanations.

A key advantage of our system is considering the broader medical context of the patient. We analyze not only current results but also the history of tests and information from the medical questionnaire, allowing for identification of subtle changes in health condition.

I am convinced that Labplus is the future of laboratory diagnostics – a tool that not only supports patients but also relieves the healthcare system, allowing resources to be focused where they are most needed.”

Invaluable for Patients

If the result interpretation service were withdrawn, 86% of patients admit they would be disappointed. This number shows how quickly patients have become accustomed to the new standard and how highly they value this service.

Patient Voices

When asked what they particularly appreciate about the results with interpretation, patients mention:

• Speed and quality of descriptions
• Ability to dispel doubts about their health condition
• Clarity and readability of descriptions
• Peace of mind provided by professional interpretation, especially when results deviate from the norm

Data collected at Lab-Med confirm that introducing the free interpretation service for patients is a step in the right direction. It not only raises the standard of patient care but also translates into measurable benefits in the form of increased customer loyalty and growth potential. We have a clear signal: patients are ready and willing to use professional result interpretation available online. Investing in this service can be the key to standing out in the market and building long-term relationships with patients.

Lab-Med proves that patient care and business success can go hand in hand. Our innovative service not only improves the quality of healthcare but also supports building a strong market position. It’s an inspiring example showing that the future belongs to solutions and organizations that put the patient at the center of attention.

Data obtained from a CAWI survey conducted on Lab-med patients receiving interpretations of their test results between July 1-31, 2024.